Patient Registration Coordinator Lead, Ft, Cardiac Associates

Germantown, MD
Apr 18, 2022
May 18, 2022
Program Manager
Full Time
Adventist Healthcare seeks to hire an experienced Patient Registration Coordinator Lead for our Cardiac Associates department who will embrace our mission to extend God's care through the ministry of physical, mental and spiritual healing.

As a Patient Registration Coordinator Lead you will:
• Adheres to Adventist HealthCare Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.
• Participates in practice changes as a result of performance improvement activities. Demonstrates accurate documentation and monitoring of activities as needed. Supports quality standards and initiatives.
• Actively participates in outstanding customer service/patient experience and accepts responsibility in maintaining relationships that are equally respectful to all.
• Performs other duties as assigned or directed to ensure the smooth operation of the department or center.
• Demonstrates through behavior Adventist HealthCare's Core Values of the R.I.S.E.S Acronym of Respect, Integrity, Service, Excellence and Stewardship. Follows Adventist HealthCare's mission statement of "We extend God's care through a ministry of physical, mental and spiritual healing.
• Oversees onboarding new employees and orientation plus continued education of the PRC's
• Services as a subject expert with patient registration and scheduling of the patients
• Answers telephone responds to patient questions/concerns to ensure prompt accurate resolution is achieved and can handle various job tasks simultaneously. Demonstrates communication skills appropriate to adolescent, adult and geriatric patients with the ability to assess and interpret data relative to patient age.
• Establishes a line of communication with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration.
• Obtains worker's comp, corporate, and managed care authorizations. Determines proper payor code by requesting payor information and assigning current codes as specified on current payor matrix.
• Protects the financial standing of Adventist Healthcare by appropriately placing financial responsibilities, collecting co-payments and arranging payment plans for monies due.
• Scans required chart information into appropriate record.
• Facilitates the smooth and efficient operation of department by being available and prepared to work during scheduled hours and attends meetings as requested by Management. Performs a wide range of duties in support of the total department.
• Participates in departmental performance improvement initiative (assessing, planning, implementing and evaluating). Participates in practice changes as a result of performance improvement activities. Supports all patient experience/ customer service and quality standard initiatives set by the department.

Qualifications include:
•Must have excellent verbal and written communication skills.
•Must be able to communicate providing verbal feedback in a professional manner.
•Must be able to follow and understand instructions, and react favorably in all work situations.
•Must have strong interpersonal skills and be adaptable and flexible in dealing with a variety of people at various levels within and outside the organization.
•Must be able to do math calculations and input data into the computer.
•High school diploma or equivalency
•3 year minimum experience in a medical front office environment.

At Adventist HealthCare our job is to care for you. We do this by offering:
• Work life balance through non rotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Competitive comprehensive benefit plans offered
(including health, disability, PTO and 403B
retirement plan with matching and 3 year vesting)
• 100% Coverage for inpatient care - at Adventist
HealthCare facilities
• 100% Coverage for urgent care nationwide - after

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today! Apply now to be considered.

Work Schedule:


COVID-19 Vaccination

Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and , if offered, may elect to be vaccinated at a n designated Adventist HealthCare location.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants' religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.

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