Temporary year round & Summer Recreation Leader I- Front Desk

Location
Alexandria, VA
Salary
$17.02 Hourly
Posted
May 19, 2022
Closes
Jun 24, 2022
Ref
2022-00309
Function
Other
Hours
Part Time
TEMPORARY YEAR-ROUND & SUMMER

FRONT DESK TEAM MEMBER

(Recreation Leader I)

Overview
In pursuit of service excellence, the Temporary Year-Round or Summer- Front Desk Team Members ( Recreation Leader I) provides front line assistance to patrons at a recreation center or facility. Front desk team members are the face of our organization and provide outstanding customer service to all visitors.

What You Should Bring
You should have the ability to speak, read, and write in English - however, bilingual speakers are a plus. You shall possess excellent multi-tasking skills and attention to detail; possess knowledge of customer service; possess good communication skills; have the ability to perform basic addition, subtraction, multiplication, and division and handle cash; possess good knowledge of and ability to use computers and complex software programs; have knowledge of how to operate a desk telephone; enjoy working with people; be at least 18 years old; be able to work indoors or outdoors in loud environments with varying weather conditions; and be available to work varying shifts including early mornings, afternoons, evenings, weekends and holidays; summer positions must be available between May and August 31, 2022.

The Front Desk Team Member:
  • Provides exceptional customer experiences to all patrons in person and on the phone.
  • Operates a point of sale computer.
  • Explains and enforces policies and procedures.
  • Provides information to the public in a positive and professional matter.
  • Records attendance and maintains attendance materials.
  • Performs light cleaning.
  • Works in a fast-paced environment.
  • Effectively communicates with teammates and the public.
  • Works independently, and reports to a full-time Recreation Coordinator or Manager on Duty.
  • This is a seasonal temporary position, with varied hours per week.
  • May work early mornings, afternoons, evenings, weekends, and holidays. Availability to work some evenings and weekends will be required.
  • Performs related work as required.

About the Department of Recreation, Parks & Cultural Activities
The mission of Recreation, Parks & Cultural Activities is to enrich the City of Alexandria by creating meaningful experiences through public spaces, cultural activities, and programming. The Department’s vision is to improve the well-being of every person in our community by connecting them to each other and their environment. The Department of Recreation, Parks and Cultural Activities received national accreditation from the Commission for Accreditation of Park and Recreation Agencies (CAPRA). National accreditation requires park and recreation agencies to meet 155 standards representing elements of effective and efficient park and recreation operations.

Minimum & Additional Requirements

High School Diploma or GED or Six months of work or volunteer experience in a front desk, reception, retail, or recreation environment; Computer database or point-of-sale system experience. First Aid training; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Preferred Qualifications

Ability to communicate clearly and effectively, both orally and in writing, with participants and the public; ability to establish and maintain effective working relationships with program participants and staff; and the ability to assist others in the accomplishment of the overall goals of the recreation center/program to which assigned and of the Department. In addition to speaking, reading and writing in English, the ability to speak a second language (Spanish or Amharic) is a plus.

At least 18 years old; available to work varying shifts including early mornings, afternoons, evenings, weekends and holidays; able to work with long periods of speaking, sitting, standing, and exposure to a loud, fast-paced, indoor or outdoor environment with varying weather.

Notes

This position requires successful completion of a criminal records background check and drug screening prior to employment.

Applications will be reviewed regularly, and candidates will be selected for interviews based upon the need for the position.

The Department of Recreation, Parks and Cultural Activities will be holding Job Fairs during the year and applicants who have successfully applied for this position will have the opportunity to interview on-site during the fair.

The City of Alexandria requires employees to submit Covid-19 vaccination records or participate in weekly Covid-19 testing which is covered at the expense of the organization.

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