Project Specialist

Employer
AARP
Location
Brooklyn, New York
Posted
May 11, 2022
Closes
Jun 10, 2022
Ref
2781
Industry
Nonprofit
Hours
Full Time
Overview

Older Adults Technology Services from AARP (OATS) advocates for technology inclusion for the 50-plus, providing digital literacy training and programming to older adults. With nearly two decades of experience and insights on how older people interact with technology as well as its flagship programs like Senior Planet, OATS uses its resources to create world-class programs that form the basis for systems change.

The Project Specialist will play a critical role on a small team, whose shared primary goal is to support the growth, quality, and sustainability of the Senior Planet licensing program. The position will support a grant-funded subset of organizational partners who are trained to deliver Senior Planet programs locally. The Senior Planet licensing program has an ambitious execution plan and growth targets. Successful candidates will need to be highly organized and an effective communicator with other staff and external stakeholders. Must exercise independent judgment while following clear instructions.

Responsibilities

  • Building and maintaining strong, long-lasting client relationships.
  • Closing agreements to maximize program participation.
  • Ensuring the successful delivery of solutions according to customer needs, objectives, and alignment with the Quality Assurance and Control Standards.
  • Working closely with the finance team to ensure all financial transactions are conducted and recorded in a timely manner.
  • Clearly communicating the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Forecasting and tracking key account metrics to understand program performance and identify client needs. Preparing reports on account status.
  • Collaborating with OATS and AARP Foundation colleagues to identify and grow opportunities within territories and assisting with challenging client requests or issue escalations as needed.

Qualifications

  • Bachelor's degree required.
  • 3+ years of experience managing accounts or external partner relationships.
  • Interpersonal communication skills and the ability to communicate complex ideas in a straightforward manner.
  • Knowledge of account management discipline, best practices, and tools such as Salesforce and Qualtrics.
  • Strong writing, data management, and strategic planning skills.
  • Effective verbal and written communication skills.
  • Experience in working in support of older adults and social change preferred.
  • Digital inclusion experience preferred.
  • Experience in product/ program licensing; experience in project or program management preferred.
  • In-office/open office environment with the ability to work effectively surrounded by moderate noise.

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.