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ACS Systems Support Specialist

Employer
The Washington Post
Location
Washington, DC
Closing date
May 17, 2019

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Industry
Social Services and Mental Health
Function
Help Desk Technician, Systems Administrator, IT
Hours
Full Time
Career Level
Experienced (Non-Manager)
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Job Details

Application Instructions

Please list all professional experience and explain any gaps in employment history.

Job Description

The Systems Support Specialist provides superior first level customer service to Arc Publishing clients in support of our product suite. The ideal candidate is a developing engineer/technologist experienced in application support, adept at triaging and resolving issues in a fast-moving environment. As a key point of contact with clients, the ideal candidate also possesses a unique blend of technical and interpersonal skills, able to communicate complex issues in a relatable and professional manner, cultivating a strong, positive client relationship. The System Support Specialist interacts daily with a wide variety of clients, managing and communicating issue status between clients and internal engineering teams, and finding/applying solutions to common and unique problems.

This position is for a non-standard work shift, preferably the hours between 2am-10am ET.

A successful System Support Analyst can find a wide variety of career opportunities in both the engineering and business arenas within Arc Publishing.

Qualifications
  • This is a contract position but it may have the possibility of converting to a full time position.
  • A degree in information systems, computer sciences or a related discipline, or relevant work experience is required.
  • Superb communication skills and problem-solving abilities are essential.
  • Candidates must have a strong technical aptitude and a solid understanding of web-based applications and internet technologies.
  • The ideal candidate has a strong customer service focus, is an organized self-starter and a team player able to work efficiently and effectively without direct supervision.
  • Configuration/Administration experience with Akamai and Amazon Web Services is a plus.
  • Experience with monitoring systems such as Splunk, Cloudwatch and Datadog is preferred but not required.
  • Occasional after-hour work and on-call shifts are required.

Company

Thank you for your interest in a career with The Washington Post. We invite you to review all of our open positions to find the one that's right for you. We look forward to receiving your resume!


Since it first began publication more than 130 years ago, The Washington Post has grown into one of the most storied and respected news organizations in the world. A subsidiary of The Washington Post Company, today's Post is the indispensable guide to Washington. In print, we enjoy the highest penetration of any major metropolitan newspaper in the United States. On the web, we have the third largest news website with 17 million unique visitors each month, and have recently launched a celebrated news app for the iPad. We serve Washington in all media, on any platform, including paid products, events, and tailored content.

More broadly, The Washington Post Company delivers quality products to today's students, readers and viewers. What unites our company is the immediacy of our products and services, created by teachers and tutors at Kaplan; reporters and editors at our media properties; and associates at Cable ONE.
Washington Post Media views its employees as its most valuable asset and provides a comprehensive benefits package to promote healthy and balanced lives at work and at home. We offer competitive salaries, opportunities for training and career advancement and an outstanding, progressive benefits package including:
Health and dental benefits
Flexible healthcare and dependent care spending accounts
401(k) and company-funded cash balance plan
Life and disability insurance
Tuition reimbursement
Adoption assistance
Domestic partner benefits
Employee assistance program
Employee referral program
 

Company info
Website
Location
1301 K Street, N.W.
 Washington
DC
20036
US
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