Job Summary/Company:

Do you want to work with a company that is passionate and holds integrity around their premium product? If you want to work in an innovative and fast-paced environment, then considering becoming a Technical Support Specialist today. We are looking for a specialist who can serve as the go to POC or full life cycle management of all hardware and technical devices in a growing environment. If you like troubleshoot live and talk to people to deliver solutions, this may sound like the perfect role for you, so reach out to one of our recruiters and apply!

Responsibilities:

• Serve as the fist point of contact for customers seeking technical assistance in person, or over the phone or email
• Maintain and manage client devices in an enterprise environment, including imaging of the devices, and updating and troubleshooting client device issues
• Provide support for mobile devices including iPhones/iPads using Mobile Device Management
• Move and install phones
• Maintain printers and troubleshoot basic client application issues with user devices
  

Qualifications/Background Profile:

• Position requires an associate degree in IT or CS, or a related field
• Position requires around 5 years of working experience, or more in lieu of education
• Position requires experience with hardware and software installation and issue resolution
• Position requires proficiency in Internet-related applications and Windows-based business software
• Position requires strong professional, communication skills in terms of reading, analyzing, interpreting, writing, and presenting 
• Position requires basic math skills
• Position requires reasoning ability in situation where only limited instructions exist

Please Note: Cigars are smoked in the office. You must be okay with this environment, no exceptions!

Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.